What we collect: Account details, identity verification, payment info, and device data.
Why we collect it: To manage your account, process payments, prevent fraud, and comply with PH laws.
Who sees it: Our internal team and trusted payment/verification partners. We never sell your data.
Retention: We keep data for the life of your account and as required by gambling regulations.
Your Control: You can request data access, correction, or deletion via our support channels.
1. Introduction and Scope
This Privacy Policy describes how jilicrown collects, uses, and protects the personal information of our users in the Philippines. By using our services, you agree to the practices described in this document.
This policy applies exclusively to our platform. It does not apply to third-party websites, external payment gateways, or other services you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.
2. Personal Information We Collect
Account & Identity
Information provided during registration to create your account and verify your eligibility to play.
Verification Documents
Identification documents required for KYC (Know Your Customer) and age verification processes.
Payment Data
Transaction details and payment method information needed to process deposits and withdrawals.
Gaming Activity
Records of games played, betting history, and transaction logs to ensure fair play and account security.
Technical Data
IP addresses, browser types, device identifiers, and operating systems collected automatically.
Support Records
Correspondence and logs from your interactions with our customer support team.
3. How We Collect Data
We gather information through three primary channels:
Directly from you: When you register, upload verification documents, or contact support.
Automatically: Through cookies and server logs while you navigate and use the platform.
Partner Providers: From trusted service providers such as payment processors and identity verification agencies.
4. Why We Use Data
We process your data for the following essential purposes:
Account Management: Creating and maintaining your user profile and preferences.
Financial Transactions: Processing your deposits and withdrawals securely.
Compliance: Verifying your age and identity to prevent underage gambling and identity theft.
Security: Detecting and preventing fraud, money laundering, and multi-accounting.
Optimization: Personalizing your experience and improving our platform features.
Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers only if you have provided explicit consent.
5. When We Share Data
Your privacy is paramount. We never sell your personal data to third parties. We only share information in the following circumstances:
Service Providers: With partner payment processors, KYC verification services, and technical infrastructure providers necessary for our operations.
Legal Requirements: When required by law or in response to valid requests from regulatory authorities in the Philippines.
6. How We Protect Data
We implement robust security measures to safeguard your information:
Encryption: Use of industry-standard encryption for data in transit and at rest.
Access Control: Strict internal policies that restrict data access to authorized personnel only.
Payment Isolation: Financial data is handled through isolated, secure systems.
Continuous Monitoring: Active monitoring of our systems to detect and mitigate potential threats.
7. Cookies and Tracking
We use cookies to enhance your experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your residency and applicable law, you have the following rights regarding your data:
Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion: Request the removal of your personal information.
Portability: Request a transfer of your data to another service.
Objection: Object to certain types of processing or withdraw consent for marketing.
To exercise these rights, please contact our support team via the channels available on this site. Please note that even after account closure, we are legally required to retain certain data to comply with anti-money laundering (AML) and gambling regulations.
9. How Long We Retain Data
We retain your personal information for as long as your account remains active. Once an account is closed, we keep only the data necessary to fulfill our legal obligations and the timeframe required by applicable law in the Philippines.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years or older. If we discover that an account was created by a minor, we will take immediate action to close the account and remove the associated data.
Parents or guardians who believe a minor has created an account may report this via our Support page.
11. Cross-Border Transfers
To provide our services, some of our technical and verification providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us via the official channels listed on our Support page.
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